Customer Testimonials
Caring, knowledgeable, no pressure very easy to buy car. Thanked us for being repeat customers
Jacob has great customer service and is a very good car salesman!
Great dealer to do business with! Came to an agreement over phone and text. Went in and signed and picked up the car. The easiest car buying experience I've ever had.
Recently bought a car and I am super thrilled with my experience with Curtis and Jose. They were such an amazing help in buying my 2025 Subaru Ascent.
Thank you Jeff and my salesman for helping me get the new to me car.
I had such a great experience with Jacob, Process was super easy and got me in the best car that fits me!!
christopher gandara was the most wonderful sales associate i have had the pleasure of dealing with, he made sure i was informed about the car i was looking at and took the time to show me all of the features the car has. 10/10 would choose christopher every time!!!
Daniel was very professional. He was able to show us a variety of cars to help us find the one that would work for our family.
Rick was knowledgeable and very helpful in reviewing my Forester’s service needs.
Daniel was very helpful, will do business in future with Brandon Tomes Subaru!
Bailey Reid made this hands down the easiest vehicle purchase I have ever made! If you're thinking about buying a new car go see Bailey!
Loved the experience. Chris was very helpful
Preston was a great help. I love my car
Everything was Great! I just have one comment. The car that I test drove had HomeLink. I didn't test drive the car I bought, and I found that it doesn't have it! That is very disappointing.
Jacob was friendly, helpful, informative and gave me an overall great car buying experience. I was in and out in under 3 hours.
Ok experience. Not any different than your typical dealership. Took 3 hours to negotiate and finalize on price. The memory stick he provided us with all signed documents was empty. Daniel did a great job working with us and took the extra mile to complete the deal.
Really satisfied with my experience - fantastic service all around. Traded in my Subaru for a newer model and the sales team at Brandon Tomes (Preston, Justin, and Jose) worked with me to get the car I wanted at the price I needed.
Chris G was amazing. I highly recommend him and BTS!
Great dealership will buy from them again will and Jose were great to work with
Bought a car a few weeks ago and Jamie Bates was our sales specialist. The experience was great! Jamie answered all our questions and gave us recommendations depending on what we were looking for. Jamie was very knowledgeable and kind. She made everything easy to understand and we ended up buying a car that same day! Overall a 10/10 experience. If you go to buy your next car there I would definitely recommend talking to Jamie!
I got my Outback here 6 months ago. Just returned for my first service, and I got Kelsey to help. The whole process was smooth and pleasant; took me about 40 min. Really good dealership
Brandon Tomes Subaru always takes great care when servicing my Crosstrek. Rick Nguyen was super- he kept me informed every step of the way.
Rick was incredibly helpful and the technician worked fast, completing all the work under a serious time constraint.
Rick was able to schedule my service and get it done quicker than I thought for all of the work that they had done on it. Great communication and great customer service.
Good experience, the salesman I was supposed to meet William Eagling never showed up and didn’t tell me he couldn’t be there. Instead I was serviced by Eric Williams. Eric did a great job in the entire process.
Keisha provided an experience when I went to buy an outback. Thank you Keisha. I appreciate your service
I had an absolutely amazing experience! From start to finish, Shama and Jamie went above and beyond to make the process smooth, stress-free, and enjoyable. They were both incredibly knowledgeable, patient, and genuinely cared about finding my 2024 Chevy Equinox for me. Shama made sure all my questions were answered and guided me through every step with professionalism and kindness. Jamie was equally fantastic, making the entire experience feel personal and seamless. Jeff, the Used Car Director, was also an awesome person. He checked in with me at the end of the sale to make sure I was completely happy with ...
William (Will) provided exceptional service by truly understanding my needs and offering solutions that perfectly fit my requirements, making the purchasing process smooth and efficient. Their responsiveness and willingness to go the extra mile demonstrated a genuine commitment to ensuring my satisfaction, and I would recommend him to anyone looking to by a Subaru.
The best Subaru dealership in the metroplex. This is my second purchase. Jeff is the best! Everyone is very nice and knowledgeable! I wouldn’t buy anywhere else!
Made everything quick and easy!! Customer service was top of the line I’ll definitely be recommending
Been my favorite since the first Subaru. Just got our new one with same awesome service. They worked with us to reach a price we were happy with and both sides could agree on. Glad to still be a part of the Subaru family!
Attentive and knowledgeable sales staff, new dealership space is easy to access, great selection of vehicles,
Daniel was more than exceptional! A very professional gentleman 👌
I had a amazing time and experience with Daniel can wait to come back!
I was very happy when I toured the new facility and viewed the lot of cars. I did test drive the 2024 Crosstrek. It rides smooth and zips through traffic with ease. Keisha and Kaylah were very helpful. I will be back in the near future to purchase.
Came in a few months back and bought a car from Daniel and had a very smooth process. Recently sent my daughter to him as well and he still is doing a great job
Let’s start off by saying that each problem that I had, was met with a solution. Special shout out to Jose in the sales department, who took great care of me.
Great place to buy a car. Everything was first class. Easiest time I ever had buying a car. My salesperson, Lia James, was excellent.
Everyone was great. Very pleased with the whole experience ! Sales person was very helpful Finance manager was informative.
The whole experience was great! Nick, Jeff, and Addison were awesome. Jeff consistently made sure we were taken care of, communicated everything to us in great detail and was extremely helpful. Nick made sure to explain every detail of the car before we drove off the lot and made sure we knew all of the features and how to use them. Addison explained all of the warranty options in detail, made sure we had copies off all of the papers we needed and made the process super quick and painless. 10/10 recommend everyone here! No one made us feel rushed or ...
I Didn't ever feel pressured to buy the vehicle I was looking to purchase
Worked with Rick and always have a great experience. He is knowledgeable and always helpful
Very professional and knowledgeable. They made the car buying process extremely seamless and easy. Their staff was great to work with, especially Lia, Chris and QB
Alot of friendly faces but, did not feel that were all genuine. Sadly, sales only.
I was very pleased with the service I was provided by my advisor service named Rich
Rick offered explanations of why various service items were needed. Service appt went smoothly!
The service advisor Rick Nguyen provided great service to me today. He solved my battery issue and on top of that, he provided a list of the maintenance items based on the year and mileage of my car. I can tell that he truly cares about my car. I really appreciate what he did for me today!!
Rick Nguyen was a fabulous service writer! And it wasn’t easy today what with the storm earlier in the day that knocked out their main WiFi!
(Translated by Google) Very friendly, good customer service, they cleared up all my doubts. Excellent treatment (Original) Muy amables buenas atención al cliente despejaron todas mis dudas. Excelente trato
First time buying from a dealership, they were very helpful and make you feel welcome. Vehicle was clean and ready when I arrived for appointment.
I had an amazing experience leasing my VW Taos, thanks to Spencer Smith! From start to finish, he was incredibly knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to answer all my questions, walked me through my options, and ensured I got the best deal possible. I truly appreciate his professionalism and outstanding customer service. If you’re looking for a hassle-free car-buying or leasing experience, I highly recommend working with Spencer!
Very clean and professional office environment, professional sales staff took their time to be courteous and helpful
Thanks, Rick and Carlos! It’s all good.
William and Jose great people would work with them again
I had a great experience at Brandon Tomes Subaru dealership. Justin and Curtis are great .Thank you
Keisha did an excellent job and patiently showed me vehicles that met my specific requirements. 5 stars for her, 4 overall because I was unable to close on a deal with the ultimate dealer negotiator. I was well treated by all there. Very worth checking out.
Nick jones was great! He was super attentive and super informative. Anyone who talks to him and buys from him will be in good hands.
Will was easy to deal with
Rick in service was a great help getting my standard maintenance and warranty work done. I love that he wasn’t pushy on upselling me, and text for communication was great
Jamie was awesome to work with. She is very knowledgeable, and thanks to her, the entire process was very efficient.
I was absolutely amazed on the customer service and how easy it was to make my purchase. Huge thanks to Harry for making everything so seamless in the buying process! Also, thanks to Shama for helping me get everything set up with my car! I’ve had my fair share with dealerships in the past and they are 100% the best by far! Highly recommend This dealership! 10/10
I purchased my first Subaru here back in 2019 and have been a fan ever since!
Nick was amazing! He was so knowledgeable and helped us find the perfect vehicle!
Spoke with a Nick Jones at Brandon Tomes Subaru, was inquiring about a 2024 subaru outback and he was very knowledgeable and helpful. Definitely considering purchasing now knowing they have great customer service/support
Had a wonderful chat with Daniel he really help me out!!
Had a great experience with Daniel! I haven’t purchased a vehicle yet, but he was super helpful and patient with all of my questions. He explained everything very clearly. Really appreciated his professionalism and helpfulness. Definitely recommend him if you’re thinking about a new vehicle!
I was contacted by Daniel Mills to come check out a car. He talked to me about all my options so I will be back.
Listen to Keisha because she knows what she is talking about. Best sales person I’ve ever had, could not recommend her any higher.
I came in a few weeks ago to try to pick up a 2025 Subaru forester. I had Keisha helping me with the car she was vary kind and polite she also was vary knowledgeable on all the cars and including the one I was looking at. I have a few friends that are looking in to get cars soon I told them that she was a amazing sells lady and they will be coming to see her soon
Will did an extraordinary job
Simply the best auto purchase experience of my life. Curtis Moore in sales has encyclopedic knowledge of all things Subaru. He patiently answered all my questions and allowed test drives of the Outback, the Forrester, and the Crosstrek. I bought the Outback and love the car (along with Consumer Reports which raves about the safety and reliability of Subaru’s). I love the Subaru product lineup. And the buying experience with Curtis Moore and Brandon Tomes was unbeatable. Highly recommended without reservation. 5 stars.
Great service. Curtis was a helpful salesman. Answered all of my questions and was not pushy.
Great service experience for my Subaru Outback at this dealer with Carlos
Kelsey was a great help getting my car serviced. We are new to town and needed a new Subaru dealership and we have found a home here.
Eric Williams made buying a new car as simple as possible. Thank you.
The people were all very nice. Lia worked really hard to get us in a new vehicle. Very professional and nice
Justin the sales floor manager took care of me very well and highly recommend to ask for him.
I brought my WRX in for service yesterday and Kelsey was awesome! She was so friendly and kind and she kept me updated throughout the process. She also came to check in with me about certain services I could do now or wait for later. I don't live in town but I visit my family, and I'm glad I stopped by to get my service done here :). Will definitely come back in the future when I'm in town again, hoping to be helped by Kelsey!
Once again this service department knocked it out of the park. Rick Nguyen did an amazing job and definitely went above and beyond! Highly recommend this service department and Rick to anyone I know.
I'm handicapped & had a wonderful experience. My salesman made it as easy as possible.
Great experience with Rick! They worked with me on two work orders for my vehicle and made the necessary repairs no problem! Thanks guys!
Rick Nguyen was my service advisor, when bringing my 2017 Subaru to be serviced. Rick was very professional and answered all our questions. I really appreciated the loaner car, so I could continue my everyday life. Thank you
First time going to the new dealership with my daughter’s Crosstrek. Amazing facility and top notch customer service. Rick Nguyen was quick to receive us and got the technicians to quickly diagnose the issue. Thanks again!!!
Jenny is a fantastic saleswoman and want a great car buying experience go see her at Brandon Tomes Subaru!
Had car serviced yesterday. Worked with Kelsey Brownstein who was extremely knowledgeable, gave clear information on what was being done, why and cost. She was pleasant, courteous and would request working with her again.
Rick Nguyen handled getting my service taken care of. He was very helpful.
Excellent service. Kelsey was efficient, knowledgeable, and courteous. We have been customers for 12 years and can always count on Brandon Tomes to provide a great service experience.
Rick Nguyen has taken care of us from start to finish. He made sure we stayed informed on our maintenance progress and next steps for a repair we needed done. He is thorough and attentive.